Executive – Service Coordinator
Executive – Service Coordinator
About Global Packaging Automation
Global Packaging Automation is expanding! We are a fast-growing provider of industrial packaging machines, tools, and consumables, partnering with leading manufacturers across India. We are committed to delivering reliable packaging solutions and excellent customer support.
Packaging Machines We Deal With
- Strapping Machines & Tools
- Carton Sealing Machines & Accessories
- Stretch Wrapping Machines
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Job Summary
- Service Coordination: Coordinate installation, maintenance, and breakdown service activities with service engineers and customers.
- Customer Communication: Act as the primary point of contact for service-related queries, schedule visits, and provide timely updates to customers.
- Service Planning & Scheduling: Prepare and manage daily service schedules and assign service calls based on priority and engineer availability.
- Documentation & Reporting: Maintain service reports, customer records, machine installation details, AMC records, and service logs.
- Spare Parts Coordination: Coordinate with stores and procurement teams to ensure spare parts availability for service requirements.
- Complaint Management: Track customer complaints and ensure closure within agreed timelines while maintaining customer satisfaction.
- Internal Coordination: Work closely with Sales, Accounts, Dispatch, and Service teams to ensure smooth operations and customer support.
- MIS & Data Management: Generate periodic service reports, maintain databases, and provide management updates.
Requirements
- Qualification: Graduate / Diploma in Engineering / Business Administration or related field.
- Experience: 2–5 years of experience in service coordination, customer support, after-sales service, or operations coordination.
Skills Required
- Strong communication and coordination skills
- Good knowledge of MS Excel and ERP systems
- Ability to manage multiple service requests with multiple Service Engineers
- Customer handling and problem-solving skills
- Service documentation and reporting
Performance Indicators
- Timely order processing and dispatch coordination
- Accuracy in invoice and PI creation
- Client satisfaction through effective communication
- Smooth coordination between sales, purchase, and warehouse teams